Skills
My work focuses on helping people make sense of complexity—whether through training, process design, or supporting change.
I combine structured thinking, creativity, and practical application to build solutions that are clear, usable, and sustainable.
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Learning, Training & Enablement
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Learning & Development (L&D)
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Instructional Design
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Training Development & Facilitation (Virtual & In-Person)
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Adult Learning Principles
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Knowledge Transfer & Retention Strategies
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Learning Needs Analysis
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Coaching & Mentoring
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Change Management & Adoption
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Change Management & Enablement
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Technology Adoption (Microsoft 365, SharePoint, Teams)
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Release Readiness & User Support
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Stakeholder Engagement & Communication
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Cross-Functional Collaboration
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Adoption Strategy Development
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Process, Documentation & Knowledge Management
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Process Documentation (SOPs, Job Aids, Procedures)
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Knowledge Management Systems
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Content Structuring & Information Architecture
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Workflow Optimization & Process Improvement
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Documentation Standardization & Governance
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Data, Reporting & Analysis
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- Data Analysis & Interpretation
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- Reporting & Dashboard Development
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- Data Storytelling (Translating data into clear insights)
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- Excel-Based Tools & Solutions
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- Performance Tracking & Metrics
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Technology & Tools
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Microsoft 365 (SharePoint, Teams, Excel, PowerPoint, Word)
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SharePoint Administration & Governance (On-Prem & Online)
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Microsoft Project
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Jira (Project & Issue Tracking)
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SnagIt (Training Content Creation)
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Generative AI Tools (ChatGPT, Claude, MidJourney, DALL·E, Stable Diffusion, Jasper)
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Leadership & Work Style
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Problem Solving & Critical Thinking
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Simplifying Complex Concepts
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Building Trust & Team Alignment
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Supporting Performance Improvement
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Adaptability & Continuous Learning
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Strong Attention to Detail & Quality
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At the core of my work is a simple goal: create clarity, build confidence, and help people succeed.
Whether through training, process improvement, or supporting change, I focus on solutions that make sense and actually work in the real world.​​
Recognition and Awards
Wells Fargo | Diversity Champion Award
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Recognized for leadership and impact as an Event Coordinator for the Annual Stand Down for Homeless Veterans.
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Served as liaison between organizations, recruited volunteers, and supported event execution to ensure successful delivery of critical resources including healthcare, housing support, and essential services.
Wells Fargo | Team Excellence Awards
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Recognized across multiple teams for contributions to large-scale initiatives involving system changes, training updates, and process improvements.
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Supported successful delivery of time-sensitive projects, including system updates, documentation, and training aligned with industry and organizational requirements.
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Wells Fargo | Shared Success for Teamwork and Partnership Award
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Recognized for collaboration and leadership in converting and archiving files into a standardized system.
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Provided direction to peers, supported training, and ensured consistent execution across the team.
William Penn University | Alpha Sigma Lambda Honor Society
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Selected for academic excellence.
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Part of the first cohort within the College for Working Adults to be recognized in the Honor Society.
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Younkers | Hall of Fame Award
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Recognized for exceeding performance expectations and receiving strong feedback from both customers and peers.
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Younkers | Goodwill Ambassador Award
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Awarded for delivering exceptional customer service and receiving formal customer recognition.