Experience
​​[Company Name Hidden]
​​Senior Lead Project Coordinator | Enterprise Change Management (July 2018 - June 2025)
Drove enterprise level programs, projects and products affecting 200K+ employees: ensuring accuracy in company data, ensuring accuracy in reporting data, enforcing brand standards. Ensured confidentiality, privacy and sensitivity in difficult, multiple location strategy initiatives toward team optimization and reorganization, and location consolidation.
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Created SharePoint and template documents to promote benefits of locations for employees relocating.
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Established SOPs for the department, initiatives, SharePoint, dashboards and reporting.
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Streamlined and re-organized data over confidential roles and strategic restructure.
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Created innovative data tracking formulas, platforms, reporting, and distribution of data to tell a story that made it easier to interpret the data.
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Worked on 3 concurrent enterprise level programs simultaneously.
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Strategized, tested and implemented a creative and custom solution to solve for sharing data with a limited access for over 200 unique perimeters - created testing criteria, documented procedures and trained ~20 testers, admins and general users the result was to restrict access based on criteria.
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Worked on projects that were: cross-functional, Human Resources, Technology, Accounting, Regulatory, and Branding.
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Accounting projects were focused on dashboards and data management of transactions that were processed through both general ledger and non-general ledger accounts.
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Responsible for tracking risks, issues and actions – and ensure work was complete.
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[Company Name Hidden]
Project Coordinator | Learning & Development, Human Resources (May 2015 - July 2018)
Designed and updated training website content. Update training materials, curriculum and learning paths, reporting, procedure documentation, and support for new hire and upskilling courses for sales and originations teams.
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Created and tested training scenarios and practice loans for use in courses designed for new hires and to upskill employee knowledge, included testing training and production environments after releases.
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Generated innovative report to calculate post-release support estimate of practice loans for facilitators.
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Crafted report card template and tracked facilitator feedback on course participants - including optional feedback loop to direct manager for additional training or development needs.
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Tracked issues and risks that populated as a result of system deployments, and training schedules and preparation.
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Prepared and presented information about quarterly update as a virtual "Road Show" for facilitators after quarterly update.
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Created surveys and analyzed data.
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[Company Name Hidden]
Research & Remediation Analyst (June 2014 - May 2015)
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Researched and provided recommendations for neglect reviews, completed corporate proposals, reporting, risk and issue identification, vendor management and communication on properties. Lead contact to coordinate work with international contracted team providing feedback, coaching and learning opportunities.
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ADDITIONAL ROLES AT [Company Name Hidden]
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Operations Analyst (April 2013 - June 2014)
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Loan Servicing Specialist (February 2011 - April 2013)
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Operations Clerk & Team Lead (July 2009 - February 2011)
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EARLIER ROLES
Training - Sales - Marketing / Content Creation - Customer Service - Retail - Professional Services - Marketing - Implementation - Coaching - Training Solutions That Improved Performance - Performance Marketing - Data Handling - Process Improvement​​