Remote With Results

My career reflects long-term tenure, consistent growth, and a focus on learning, process improvement, and supporting people through change.
 

I’ve worked across operations, learning and development, and enterprise change—helping teams make sense of complex processes, adopt new systems, and work more effectively together.

Throughout my career, I’ve been drawn to roles where clarity, structure, and people intersect.

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Career Transition & Professional Development

Jun 2025 – Present

• Following a company-wide reorganization and role elimination, I am currently focused on identifying the right next opportunity in learning, change, and enablement.

• During this time, I’ve continued building expertise in AI tools, technology adoption, and modern learning approaches, with a focus on practical, real-world application.

• I’m intentionally seeking a fully remote role where I can help organizations simplify complexity, improve adoption, and support people through change.​

• Designed and developed a personal website using Wix to showcase professional experience, skills, and portfolio content.

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WELLS FARGO

2009 – 2025

 

Wells Fargo

Senior Lead Project Coordinator | Enterprise Change Management

Jul 2018 – Jun 2025

Led enterprise-wide change, training, and enablement initiatives supporting large-scale programs, systems, and process transformations.

Specialized in translating complex information into clear, actionable training, documentation, and adoption strategies that improved understanding, efficiency, and cross-functional alignment.

• Led training, communication, and enablement efforts for enterprise programs impacting multiple business lines

• Designed Microsoft 365 adoption strategies (SharePoint, Teams), including training, support models, and knowledge resources

• Developed standardized process documentation (SOPs, templates, frameworks) to improve consistency and scalability

• Built and optimized SharePoint sites and structured content systems to centralize information and streamline workflows

• Transformed complex data into clear, story-driven reporting and dashboards for stakeholders

• Managed multiple concurrent enterprise initiatives, balancing timelines, priorities, and dependencies

• Designed and implemented a custom access-controlled data solution supporting complex permission structures

• Partnered with stakeholders to ensure data integrity, reporting accuracy, brand alignment, and confidentiality standards

• Led a rebranding workstream for internal platforms, including intranet site and application updates, user experience feedback, and ADA considerations

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Project Coordinator | Learning & Development

May 2015 – Jul 2018

Supported the design, development, and delivery of training programs focused on onboarding, upskilling, and post-release readiness.

• Built reporting tools to forecast post-release support needs and improve facilitator readiness

• Developed evaluation and feedback tracking systems, including optional manager feedback loops

• Maintained and enhanced training website content to improve accessibility and usability

• Designed real-world training scenarios aligned with production systems, improving learner readiness

• Selected as a mentor in a formal mentoring program, providing career guidance and development support

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Research and Remediation Analyst

Jun 2014 – May 2015

Conducted research, risk analysis, and remediation support for complex property and vendor-related issues.

• Identified risks, issues, and remediation opportunities through detailed analysis

• Developed recommendations and supported resolution strategies

• Coordinated with international vendor teams, providing guidance and support

• Identified process gaps and contributed to workflow improvements

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Operations Analyst

Apr 2013 – Jun 2014

Supported operational processes, reporting, and analysis within loan servicing functions.

• Performed analysis and reporting to support operational decision-making

• Assisted in process improvements and documentation

• Supported team initiatives and operational projects

• Contributed to a more accountable and consistent team environment

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Loan Servicing Specialist

Feb 2011 – Apr 2013

Supported claims processing with a focus on accuracy, compliance, and team performance.

• Processed and reviewed claims in a high-volume environment-

• Developed an Excel-based tool to standardize calculations and improve accuracy

• Supported peers through coaching and practical tools, improving performance outcomes

• Collaborated with team members to resolve discrepancies and ensure consistency

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Operations Clerk | SME | Team Lead

Jul 2009 – Feb 2011

Progressed into a team lead role, supporting operations, training, and workflow coordination.

• Coordinated daily team activities, workload distribution, and performance support

• Trained and onboarded team members, developing procedures and reference materials

• Performed quality control and auditing of documentation

• Identified workflow inefficiencies and implemented improvements

• Supported team members through coaching and performance support

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Contract Assignment

Apr 2009 – Jul 2009

Completed a short-term contract role providing administrative and operational support during a transitional period.

• This role bridged into my next long-term position.

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Career Transition

Feb 2009 – Apr 2009

Position impacted by economic conditions and organizational changes.

• Transitioned into a contract role while identifying the next long-term opportunity.

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KJWW Engineering Consultants

Office Assistant / Receptionist
Jun 2002 – Feb 2009

​Supported office operations and administrative functions in a fast-paced environment.

• Managed front office operations, scheduling, and communication

• Maintained documentation and records for accuracy and accessibility

• Supported internal teams with administrative coordination

• Contributed to workflow organization and operational efficiency

• Supported documentation updates during organizational changes

 

ITA Group

1997 – 2002

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​ITA Group, Inc.

Client Information Systems Coordinator

Oct 1997 – Mar 2001

Managed client programs and data systems for performance marketing initiatives, restoring accuracy, improving efficiency, and rebuilding client trust.

• Led data cleanup and process stabilization efforts, preventing client loss

• Rebuilt client relationships through consistent delivery and communication

• Coordinated vendors for data entry, including training and quality oversight

• Managed reporting, invoicing, and program tracking

• Identified and implemented process improvements to increase efficiency

• Served as a quality control ambassador during ISO 9001 certification

• Supported rebranding efforts by updating program materials and documentation

 

Customer Service Coordinator (Call Center)

Mar 2001 – Sep 2001

Supported high-volume customer interactions in a call center environment.

• Managed client inquiries and service requests

• Coordinated information across teams

• Maintained accurate records and documentation

• Supported daily operations in a fast-paced environment​​